Ticket System

• This field records all conversations on the WhatsApp Business account

• Unassigned: Refers to conversations that have not yet been replied to

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• Refers to conversations that have already been responded to by thecustomer service representative

• Points to all conversations that were replied to and those that were not replied to

There is a feature to add notes in the messaging inbox, aiming to streamline communication between your employees and customers. If an employee finishes their shift and another takes over, they can easily access the details of previous correspondence or leave a note about the customer, and the name of the employee who recorded the note will be displayed