Official Meta & WhatsApp Cloud API Partner

Turn Every Chat into Revenue with No-Code Automation & Omnichannel Support

Design, execute and automate smart customer journeys with zero code
Manage all channels — WhatsApp, Instagram, Messenger — from a unified inbox
Analyze real-time campaign performance with live analytics and conversational AI

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Seen mobile app — inbox, splash screen, and chat views

Automation & Operations Engine

All the Tools You Need to Automate Chats and Scale Revenue

Combine the speed of interactive automation with human team excellence in one unified workspace.

Automation Engine01

Build Intelligent Conversational Journeys on a Visual Drag-and-Drop Canvas

Automate qualification, FAQ replies, and purchase flows in minutes without writing a single line of code. Connect triggers, dynamic variables, and custom logic with ease.

Smart Node Palette:Interactive buttons, list menus, media assets, delay nodes, and customer profile updates.
Input Collection & Validation:Capture emails, phone numbers, and dates with built-in instant formatting checks.
Advanced Condition Branching:Route chats based on customer tags, purchase history, or geo-locations.
A/B Split Testing (Randomizer):Split incoming traffic by percentage to test scripts and maximize conversion rates.

Build Intelligent Conversational Journeys on a Visual Drag-and-Drop Canvas

Helpdesk & Collaboration02

A Unified Workspace for Your Entire Support and Sales Team

Consolidate conversations from WhatsApp, Instagram DMs, Messenger, and Telegram into one organized shared inbox. Never lose a lead or leave a customer waiting.

Smart SLA Timers & Statuses:Track first-response time and resolution deadlines with automated urgency indicators.
Team Routing & Department Transfers:Reassign conversations between specialized teams (Sales, Billing, Technical Support).
Internal Notes & Collision Detection:Collaborate behind the scenes with agent notes and see when a teammate is replying in real-time.

A Unified Workspace for Your Entire Support and Sales Team

Marketing & Campaigns03

Deliver Personalized WhatsApp Campaigns at Scale with Real-Time ROI

Engage high-intent customer segments with verified WhatsApp template messages that boast 98%+ open rates. Track delivery, reads, and attributed revenue instantly.

Meta-Approved Template Manager:Create, submit, and manage Marketing, Utility, and Authentication templates inside Seen.
Dynamic Variable Personalization:Automatically inject customer names, abandoned cart links, promo codes, and order IDs.
Live Delivery Funnels:Monitor real-time status bars: Scheduled → Preparing → Running → Delivered → Read → Conversions.

Deliver Personalized WhatsApp Campaigns at Scale with Real-Time ROI

Social Selling04

Turn Social Media Engagement Directly into Automated Sales Funnels

Turn every Instagram comment, story reply, and Meta Ad click into a direct, automated sales conversation that converts.

Comment-to-DM Automation:Instantly send exclusive links or discount codes whenever users comment a trigger keyword.
Story Mention & Reply Triggers:Thank customers immediately when they mention your brand in stories and offer loyalty rewards.
Click-to-WhatsApp Ad Referrals:Attribute incoming leads directly to specific ad campaigns and optimize ROAS.

Turn Social Media Engagement Directly into Automated Sales Funnels

Audience & CRM05

A 360° View of Every Customer Conversation and Interaction

Centralize customer data, interaction histories, and purchasing intents in a lightning-fast CRM built specifically for chat commerce.

Smart Tagging System:Categorize customers automatically through flow actions or manual team tags.
Smart CSV Import with Column Mapping:Migrate existing customer lists easily with intelligent column matching and tag assignment.
Historical Conversation Logs:Access complete transcripts, activity timelines, and channel logs across all touchpoints.

A 360° View of Every Customer Conversation and Interaction

Enterprise Control06

Built for Growing Teams, Agencies, and Multi-Brand Enterprises

Keep operations organized with dedicated workspaces, customizable operational hours, and rock-solid role-based access control.

Isolated Workspaces:Manage multiple brands or branches with separate databases and channel connections.
Custom Roles & Granular Permissions:Restrict sensitive data—grant view, edit, or manage rights for flows, broadcasts, and billing.
Operating Hours & Off-Hour Routing:Set timezone-specific working hours and trigger automated off-hour response flows.