Subscriptions, Plans & Payment Management in Seen
Seen provides workspace owners and billing administrators with full visibility and self-service control over their subscription plan, resource quotas, payment cards, and billing cycles.
How to get there: From the sidebar, open Settings and select Subscription or Plans & Pricing.
1. Monitoring Your Active Subscription & Quotas
The Subscription Management screen gives you a real-time overview of your current plan, renewal date, and workspace consumption:
- Monthly Messages Quota: Track outbound and inbound message usage against your plan allowance.
- Active Contacts: Monitor the number of unique customers engaged during the billing period.
- Agent Seats: View active team members relative to your included seat capacity.
- Connected Channels: Track connected WhatsApp, Instagram, Messenger, and Telegram channels.
Tip: Seen displays proactive quota alerts at 80% and 90% usage so you can upgrade seamlessly before any campaign or automation is paused.
2. Comparing Plans & Upgrading Tiers
In the Plans & Pricing screen, you can scale your workspace at any time:
- Toggle between Monthly and Annual billing cycles (with discounted annual pricing).
- Compare included seats, channels, message limits, flow automation capabilities, and API access across Starter, Growth, and Enterprise tiers.
- Click Upgrade Plan to review your order summary and complete checkout instantly.
3. Managing Payment Methods & Billing
Under Payment Methods, workspace owners can:
- Add Payment Cards: Securely save Mada, Visa, or MasterCard payment methods through encrypted checkout.
- Set a Default Card: Designate the primary card used for automatic subscription renewals.
- Remove Expired Cards: Update or delete old cards at any time.
- Review Billing History: Track past subscription transactions and download tax invoices for accounting.
