Notifications Center, Command Palette & Shortcuts in Seen
Seen is built for high-velocity support and sales teams, combining a real-time Notifications Center, a global Command Palette, and intuitive Keyboard Shortcuts so agents never miss an urgent customer message.
How to get there: Click the Bell Icon in the top navigation bar for the quick popover, or click View All Notifications to open the full Notifications Center.
1. Real-Time Alert Categories
Seen notifies you instantaneously when action is required in your workspace:
- Ticket Assignments: Immediate alert when a new conversation is assigned to you or your team.
- Inbound Customer Replies: Real-time updates when customers respond on active tickets.
- SLA At-Risk & Breach Warnings: High-priority alerts when a ticket approaches or exceeds its First Response or Resolution target.
- Transfer Request Updates: Instant notifications for supervisors when a transfer is requested, and for agents when their request is approved or rejected.
- System & Quota Notices: Alerts for channel connection status and subscription quota thresholds.
2. Managing Notifications & Browser Alerts
- Browser Push Notifications: Enable desktop notifications from the top permission banner so you receive audible and visual alerts even when working in another browser tab.
- All vs Unread Filter: Filter your notification feed to focus strictly on unread items.
- One-Click Deep Linking: Click any notification to jump directly to the relevant ticket, transfer request, or setting screen.
- Mark All as Read: Clear your notification badge in a single click once caught up.
3. Command Palette & Keyboard Shortcuts
Accelerate daily navigation and messaging with built-in shortcuts:
| Shortcut | Action |
|---|---|
| Ctrl + K / Cmd + K | Open the Command Palette to jump to any module, setting, or workspace screen immediately. |
| Enter | Send the current message in the conversation composer. |
| Shift + Enter | Insert a line break without sending the message. |
| Ctrl + Shift + N / Cmd + Shift + N | Toggle between Customer Reply mode and private Internal Note mode. |
| Esc | Close active dialogs, popovers, or media previews. |
