Zid Store As e-commerce evolves, Zid Store recognizes that delivering an exceptional customer experience is crucial for online store success. In this context, we are pleased to announce that the Seen platform, with its innovative solutions designed to facilitate communication between store owners and their customers, has integrated its tools through Zid Store via the WhatsApp Business API.

This strategic partnership between Seen and Zid marks a significant step in empowering online store owners to fully leverage modern communication tools. By integrating your store with WhatsApp Business API powered by Seen, you can enhance marketing strategies, provide instant customer support, and increase engagement and sales.

 

In this article, we will explore in detail how you can benefit from this new partnership and what steps you need to take to get started.

Advantages of Integrating Zid with WhatsApp Business API

A recent statistic confirmed that 175 million users interact with businesses via WhatsApp daily. This highlights the platform’s growing influence on how consumers gather information about businesses and products, making it a powerful opportunity to strengthen your brand presence among a wide audience of potential customers.

 

If you own an e-commerce store, you're constantly looking for effective ways to expand, reach new customers, and boost sales. Integrating WhatsApp Business with your online store is one of the most strategic moves you can make to enhance your advertising campaigns and achieve your marketing goals.

Key Benefits of Integrating Zid Store with Seen – One of the Leading WhatsApp Business API Providers in the Middle East- are:

• A Unified WhatsApp Number for Seamless Communication

Instead of managing multiple numbers, you can use a single WhatsApp number to handle all customer inquiries from one interface. This makes it easier for customers to contact you and ensures a more organized and professional approach to order inquiries and customer support.

• Recover Abandoned Carts & Encourage Purchases

One of the most valuable features of this integration is the ability to target customers who left items in their cart without completing the purchase. With personalized WhatsApp reminders, you can nudge them to finalize their orders, effectively reducing cart abandonment rates and increasing conversions.

•  Automated Notifications for Orders & Shipping Updates

By integrating WhatsApp Business API with your Zid store, you can send real-time updates on order status, from purchase confirmations to shipping progress and delivery alerts. This enhances customer experience by eliminating the need to check emails or log into the website to track orders.

• Boost Sales & Marketing with Interactive Messaging

Take advantage of custom promotional messages to share special deals, discount coupons, and product recommendations based on previous purchases. This significantly increases customer engagement and drives more sales using their most preferred communication channel.

• In-Depth Analytics & Insights on Customer Behavior

With Seen’s advanced integration, you gain access to detailed customer insights, including message open rates, interaction levels, and order completion rates after cart reminders. These analytics allow you to fine-tune your marketing and communication strategies for better results.

• Collect Customer Feedback Effortlessly

Send automated post-purchase surveys to gather feedback on your products and services. This valuable data helps you understand customer needs and preferences, allowing you to enhance the quality of your offerings and overall service.

•  Strengthen Customer Loyalty & Retention

Instant and personalized communication fosters a stronger emotional connection with customers, making them feel valued. As positive interactions increase, customers are more likely to return for repeat purchases, improving long-term retention rates.

•  Optimize Customer Support with AI-Powered Chatbots

Deploy smart chatbots to handle frequently asked questions, reducing the workload on your support team while providing instant responses without human intervention.

 

 

 

Restricted Products When Integrating WhatsApp Business API with Zid 

While integrating WhatsApp Business API with Zid Store offers significant advantages, this feature isn’t available for all businesses. Meta has enforced strict policies to ensure these tools are used exclusively for legal and ethical purposes. These restrictions aim to prevent misuse of the platform for unlawful activities and to maintain a safe experience for customers. Below are the key categories of prohibited products and services that cannot leverage this integration:

 

• Sexually Explicit or Legally Restricted Products

The WhatsApp Business API cannot be used to market adult products, sexual wellness items, or any content that conflicts with social values, such as sex toys or performance-enhancing supplements.

• Restricted Drugs and Substances

Promoting or selling drugs, controlled substances, or unauthorized pharmaceuticals is strictly prohibited. This includes steroids, growth hormones, and prescription-only medications.

• Prohibited Medical Equipment

Certain medical products are restricted due to potential health risks if misused. These include contact lenses, thermometers, breast pumps, first-aid kits, and any item related to human body parts.

• Animal and Weapon Trade

Using the WhatsApp Business API for marketing live animals—whether domestic or wild—is not allowed. Similarly, promoting firearms, knives, or surveillance tools like jamming or eavesdropping devices is strictly forbidden.

• Illegal Software and Hacking Tools

Selling or distributing hacking software, device unlocking tools, or any digital piracy-related products is a direct violation of Meta’s policies.

• Financially Dubious Products and Services

Any activities associated with potential financial fraud are restricted. This includes unauthorized loans, illegal auctions, high-risk cryptocurrency schemes, and multi-level marketing programs.

• Health & Weight Loss Products

Items promising unrealistic or medically unsupported health benefits—such as unverified weight loss supplements—are also prohibited under WhatsApp Business API policies.

How to Avoid Violations?

If you own a store on Zid and are considering integrating WhatsApp Business API, it is essential to review Meta’s official policies. Ensuring that your business complies with these regulations will help maintain uninterrupted service and fully leverage the capabilities of WhatsApp Business.

 

Finally, if you're looking for an effective way to enhance customer communication and boost engagement with your store, integrating with Seen provides the tools you need to achieve that. Don't hesitate to take this step now and make the most of WhatsApp Business API to ensure long-term success for your store.